Response and Delivery code values

Response code values

Response code

Short description

Description

00

Not paid.

Not paid.

 

If additionally pmtq_amount = 0,00:

The order does not exist OR it has been created but no payment method have been chosen.

 

If additionally pmtq_paymentmethod and pmtq_amount are present in the response:

An order has been created and a payment method have been chosen, but Svea Payments does not know (yet) if the payment has been or will be successful or not.

01

Query failed

Exception. Failed to retrieve the transaction information.

20 (Buyer’s Assistant)

Paid,

waiting for delivery

The customer has paid the transaction but the delivery information has not yet been given or transmitted to Svea Payments. As soon as the delivery has been done or started, the delivery information should be given or transmitted to Svea Payments.

30

Paid and...

...being delivered

OR ...inspection period effective

OR ...not yet settled to webstore

Paid and...

...the delivery is under way

OR ...the order has been delivered to the buyer and the inspection period is effective.

OR ...the inspection period has passed or is not applicable (i.e. Direct payment service) but the order has not yet been settled to webstore.

40

Settled to webstore

The order has been settled to webstore. The money amount will land on the vendor’s bank account within a couple of workdays (depending on the source and target banks).

 

This is the final state for the transaction. That is, the transaction is closed.

91 (BBuyer’s Assistant)

Buyer has proposed a cancellation

The buyer has proposed a cancellation of the order.

The proposal waits for the webstore's confirmation. Webstore should not confirm the cancellation until the buyer has returned the products. If the webstore had not delivered the products, the cancellation can be confirmed immediately. After the confirmation, the buyer will be fully refunded.

92 (Buyer’s Assistant)

Buyer has proposed a partial refund

The buyer has proposed a partial refund of the order.

The proposal waits for the webstore's confirmation. Webstore should not confirm the change proposal until the buyer has returned the products. If the webstore had not delivered the products, the change proposal can be confirmed immediately. After the confirmation, the buyer will be refunded.

93 (Buyer’s Assistant)

Buyer has proposed a partial refund and return of some deliveries

The buyer has proposed a partial refund and return of some deliveries of the order.

The proposal waits for the webstore's confirmation. Webstore should not confirm the change proposal until the buyer has returned the products. If the webstore had not delivered the products, the change proposal can be confirmed immediately. After the confirmation, the buyer will be refunded.

95 (Buyer’s Assistant)

Buyer has made a reclamation.

The buyer has made a reclamation.

The buyer and webstore must negotiate a solution after which the buyer can withdraw the reclamation. After this either party can make the appropriate changes to the order according to negotiated solution.

99

Cancelled

The payment transaction and order has been cancelled. Webstore has either cancelled it or confirmed buyer's cancellation proposal. Also Svea Payments may have cancelled the order if requested.

 

Important! In case of Direct payment services (that do not use Buyer’s Assistant or return/refund tools), this does not concern Bank payments.

Delivery status code values

Delivery status code values are only relevant in case of services that use Buyer’s Assistant.

Response code

Short description

Description

00

Code received

We have received a tracking code. Delivery not yet found.

10

Being delivered

Delivery has been verified using a logistics company’s system, or a certain time has passed since receiving information about an untraceable delivery.

20

Waiting for pickup

Logistics company has indicated that the delivery has arrived in the office where the order recipient can pick up the delivery. This status may also indicate that the delivery is currently being delivered to the recipient’s delivery address.

80

Delivered

The recipient has received the order.